The Client Success team plays a critical role in ensuring the success and satisfaction of enterprise clients across financial services, technology, and subscription-based industries. This role involves leading strategic account management initiatives that drive measurable value, retention, and growth.
As a Senior Client Success Manager, you will oversee a portfolio of key enterprise clients, acting as a trusted advisor and commercial partner. You’ll balance relationship building with commercial execution—owning renewals, expansions, and cross-sell strategies to achieve revenue growth and account durability.
Key Responsibilities-
Manage a portfolio of enterprise accounts and deliver on annual revenue goals through retention and expansion.
-
Negotiate and close renewals and account growth opportunities, including multi-year agreements.
-
Identify whitespace opportunities and execute cross-sell and upsell strategies across the product suite.
-
Build and maintain strong executive relationships, delivering data-driven business reviews and outcomes-focused proposals.
-
Develop and execute account expansion plans linking product adoption to measurable return on investment.
-
Maintain accurate forecasting with consistent achievement of revenue and growth targets.
-
Gross revenue retention of 95% or higher
-
Minimum 10% portfolio growth annually
-
Regular C-suite engagement across all strategic accounts
-
Competitive compensation package with performance-based incentives
-
Retirement savings plan with company match
-
Comprehensive medical, dental, and vision coverage
-
Life and disability insurance options
-
Paid time off and flexible leave policies
-
Employee share or incentive programs
-
Hybrid working model with flexibility for in-office collaboration and remote work
This position is based in the United States with regular in-person collaboration expected at a regional office several days per week. Occasional domestic or international travel may be required to meet with clients or internal teams.
What We ValueWe welcome candidates from diverse backgrounds and encourage applicants who may not meet every qualification but bring the drive to succeed and grow. Building an inclusive workplace is a core part of our culture, where authenticity, equity, and collaboration are central to how we operate.
Qualifications-
10+ years of experience in enterprise SaaS Customer Success or Account Management
-
Demonstrated success independently managing contract renewals and expansions
-
Proven ability to grow enterprise accounts across business units or related entities
-
Consistent record of meeting or exceeding commercial and retention targets
-
Strong executive presence with experience presenting to senior stakeholders
-
Commercial and strategic mindset with the ability to connect client adoption to measurable ROI
