Job: Help Desk Support: II
Location: Louisville, KY Onsite
Duration: 6+ Months (Contract to hire possiblity)
Desired / Preferred Skills & Experience
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Payroll, office, or call center experience preferred
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Strong multitasking and communication skills
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Beginner to mid-level proficiency in Microsoft Excel
Key Responsibilities
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Provide application support by delivering technical assistance, root cause analysis, issue resolution, documentation, and training
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Utilize the company’s issue tracking system (Service Desk) to document customer contacts, issues, and service requests
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Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues
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Assist users with application navigation and general system support
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Understand the critical nature of business operations and strive to meet defined Service Level Agreement (SLA) expectations or provide acceptable workarounds
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Apply system knowledge to troubleshoot and research customer issues; share knowledge by submitting FAQs for publication
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Communicate recommendations to management regarding process improvements to enhance efficiency and effectiveness
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Review employee payroll information and process data for paycheck accuracy
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Review and reconcile the timekeeping system weekly to ensure all time entries are completed and supervisor-approved
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Import and reconcile hours from the timekeeping system into the payroll system on a weekly basis
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Accurately input weekly hourly and/or biweekly salaried payroll data, including overtime, deductions, and exceptions
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Prepare, reconcile, and transmit ADP payroll files, verifying reconciliation reports to ensure data accuracy
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Investigate and respond to employee inquiries related to deductions, payments, allowances, and payroll discrepancies
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Maintain strict confidentiality of payroll and employee data
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Perform other duties as assigned
Get in touch
555-555-5555
mymail@mailservice.com
Sectors
Empresaria Group plc
Registered Address: Old Church House, Sandy Lane, Crawley, RH10 4HS