Desktop/Tech Support
Location: Tempa, FL
Duration: 24+ Months
Job Overview:
We are seeking a skilled and reliable IT Support Technician to join our team. This role involves configuring workstations, imaging systems, performing hardware repairs, and supporting end-user device lifecycle processes. The ideal candidate is experienced in deploying and maintaining IT equipment, has a solid understanding of ticketing systems, and is comfortable with hands-on technical tasks, including physical labor.
Key Responsibilities:
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Configure workstations for new users and upgrade existing setups
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Re-image and repair desktop/laptop computers
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Perform data migrations and data restoration
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Utilize the ServiceNow ticketing system for tracking incidents and service requests
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Support device lifecycle processes, including moving and disposing of equipment returned from the field
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Provide technical support for desktop/laptop hardware and software issues
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Maintain accurate records of inventory and asset management
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Collaborate with IT team members for efficient incident resolution and project execution
Required Qualifications:
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Working knowledge of computer hardware components and configurations
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Ability to lift and move equipment weighing 25–50 lbs
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Experience in desktop/laptop hardware repair and maintenance
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Familiarity with device imaging tools such as Microsoft Intune and/or SCCM
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Basic experience with ServiceNow or similar IT ticketing systems
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Strong troubleshooting and communication skill
Preferred Certifications (Not Required):
- CompTIA A+ Certification
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OEM or third-party desktop/laptop repair certifications
