Job Title:
Application Technical Specialist
Location:
935 Douglas Pike, Smithfield, RI, 02917, USA
Category:
IT – Technical
Duration:
6 months, contract (1,040 hours total)(Full time )
Work Schedule:
Monday to Friday, 8-hour shifts; shift times may vary
Onsite Requirement:
Required 4–5 days per week onsite in Smithfield, RI
Job Summary:
We are seeking a Technology Rollout Support Analyst to join a fast-paced call center supporting national technology implementation projects. In this role, you will provide Level 1 technical support over the phone to technicians, vendors, and contractors who are implementing hardware solutions in retail store environments.
This is not a traditional customer service call center . The role involves handling inbound/outbound calls related to technical deployments, updating tracking systems, and managing project communications using email and Excel.
Key Responsibilities:
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Answer and make calls related to IT hardware installations and project deployments in stores.
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Provide first-level technical support to field technicians and contractors.
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Troubleshoot technical issues using provided documentation and training resources.
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Accurately update ticketing and tracking applications after each interaction.
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Communicate project progress and technical updates via email and spreadsheets.
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Manage multiple technology rollout projects simultaneously.
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Adapt shift schedules to support evening, night, and multi-time zone implementations when required.
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Attend and complete paid training (on-site, 5 days/week, 8 AM – 8 PM range).
Qualifications:
Required:
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High School Diploma or GED (Verifiable)
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At least 1 year of relevant experience (technical support, call center, or IT deployments)
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Strong verbal and written communication skills
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Basic troubleshooting and problem-solving ability
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Proficient in Microsoft Outlook, Word, and Excel
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Flexibility to adjust work hours as required by project needs
Preferred:
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Experience with IT hardware installation or support
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Background in supporting technology rollouts or deployments
